Refund and Returns Policy

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    General Return Conditions

    • Returns are for unused items only, separate from warranty claims.
    • Obtain a Return Merchandise Authorization (RMA) before returning any item. Returns without a valid RMA are not accepted.
    • Items can be returned for a refund, including sales tax, within 30 days after the order ships. Items must be unused to qualify.
    • Clearance Sale items and items marked as Closeout, Clearance, Demo, Used, or Prototype are not eligible for returns.
    • Customers are responsible for return shipping costs. Initial shipping costs are not refunded.

    Refund and Exchange Details

    • New, full-price items bought with a store coupon or store credit are eligible for returns.
    • After 30 days, some items may be returned for store credit with prior authorization, subject to a restocking fee of 5-25% and minus initial shipping costs.
    • Exchanges are allowed for items that aren’t compatible or don’t fit, with customers covering all shipping costs. Exchanges must meet the same conditions as returns.

    Special Conditions

    • Items returned without prior authorization, or returned damaged or not in “like new” condition, may be rejected.
    • For financed orders, cancellations and refunds must be requested before the order is communicated to ship and funded by the finance company.
    • Damaged items during transit must be noted upon delivery, and the shipment refused to qualify for a return or exchange. Frank Aggregate will assist in filing a freight claim.

    Return Instructions

    • Complete a Start a Return Form for both parcel and freight shipments.
    • For parcel returns, secure the item in its original packaging, attach the provided return label, and drop off at the nearest FedEx or USPS location.
    • For freight returns, secure the item on a pallet, attach the return label and Bill of Lading, and be present for the scheduled pickup.

    For Parcel Shipments

    1. Initiate the Return: Fill out the Start a Return Form to begin the return process.
    2. Authorization: Wait for Frank Aggregate to authorize your return and provide you with a Return Merchandise Authorization (RMA) via email.
    3. Prepare Your Package:
      • Re-package your item in its original packaging.
      • Securely tape the box to ensure it is properly closed.
      • Attach the return shipping label, provided by Frank Aggregate via email, to the outside of the box.
    4. Drop Off: Take your packaged item to the nearest FedEx or USPS location for shipping back to Frank Aggregate.

    For Freight Shipments

    1. Initiate the Return: Just like with parcel shipments, start by completing the Start a Return Form.
    2. Authorization: Await authorization and an RMA from Frank Aggregate, which will be sent to you via email.
    3. Return Shipping Label: Frank Aggregate will provide a return shipping label and a copy of your return Bill of Lading via email.
    4. Schedule Pickup: A pickup date and time will be scheduled with you (Monday through Friday between 2 and 5 p.m.).
    5. Prepare Your Package:
      • Ensure the item is securely placed and strapped down on a pallet. Straps will be provided if necessary.
      • The product must not extend beyond the length or width of the pallet.
    6. Bill of Lading: Print out two copies of the Bill of Lading provided by Frank Aggregate. Keep one for your records and give the other to the driver at pickup.
    7. Pickup: Be present at the scheduled time for the pickup. The driver and you will both sign the Bill of Lading to confirm the pickup.

    Important Notes

    • Ensure all returns are authorized with an RMA to avoid rejection.
    • For both parcel and freight returns, it’s crucial that items are in their original or “like new” condition to be eligible for a return or exchange.

    Lost or Damaged Items

    • Report damaged items upon receipt or missing orders as soon as possible. Frank Aggregate will work with the carrier to resolve the issue, potentially shipping a replacement at no extra cost.

    Contact Information

    For questions or assistance, contact Frank Aggregate customer service at (517) 489-4326 or through our website.

    This document aims to provide a concise overview of Frank Aggregate’s return policy and procedures. For detailed information or specific queries, it’s recommended to contact your account manager directly.

    Form: Start a Return