Política de reembolso

Table of Contents

General Return Conditions

  • Returns are for unused items only, separate from warranty claims.
  • Returns are subject to a 25% restocking fee, with initial and return shipping costs deducted from the refund, unless otherwise stated in writing.
  • Factory orders that are refunded are subject to a 5% restocking fee, which will be deducted from the refund.
  • Items can be returned for a refund, including sales tax, within 30 days after the order ships. Items must be unused to qualify.
  • Clearance Sale items and items marked as Closeout, Clearance, Demo, Used, or Prototype are not eligible for returns.

Special Conditions

  • Items returned without prior authorization, or returned damaged or not in “like new” condition, may be rejected.
  • For financed orders, cancellations and refunds must be requested before the order is communicated to ship and funded by the finance company.
  • Damaged items during transit must be noted upon delivery, and the shipment refused to qualify for a return or exchange. Frank Aggregate will assist in filing a freight claim.

Return Instructions

  • Complete a Start a Return for both parcel and freight shipments.
  • For parcel returns, secure the item in its original packaging, attach the provided return label, and drop off at the nearest FedEx or USPS location.
  • For freight returns, secure the item on a pallet, attach the return label and Bill of Lading, and be present for the scheduled pickup.

For Parcel Shipments

  1. Initiate the Return: Fill out the Start a Return to begin the return process.
  2. Authorization: Wait for Frank Aggregate to authorize your return and provide you with a Return Merchandise Authorization (RMA) via email.
  3. Prepare Your Package:
    • Re-package your item in its original packaging.
    • Securely tape the box to ensure it is properly closed.
    • Attach the return shipping label, provided by Frank Aggregate via email, to the outside of the box.
  4. Drop Off: Take your packaged item to the nearest FedEx or USPS location for shipping back to Frank Aggregate.

For Freight Shipments

  1. Initiate the Return: Start by completing the Start a Return.
  2. Authorization: Await authorization and an RMA from Frank Aggregate, which will be sent to you via email.
  3. Return Shipping Label: Frank Aggregate will provide a return shipping label and a copy of your return Bill of Lading via email.
  4. Schedule Pickup: A pickup date and time will be scheduled with you (Monday through Friday between 2 and 5 p.m.).
  5. Prepare Your Package:
    • Ensure the item is securely placed and strapped down on a pallet. Straps will be provided if necessary.
    • The product must not extend beyond the length or width of the pallet.
  6. Bill of Lading: Print out two copies of the Bill of Lading provided by Frank Aggregate. Keep one for your records and give the other to the driver at pickup.
  7. Pickup: Be present at the scheduled time for the pickup. The driver and you will both sign the Bill of Lading to confirm the pickup.

Lost or Damaged Items

  • Report damaged items upon receipt or missing orders as soon as possible. Frank Aggregate will work with the carrier to resolve the issue, potentially shipping a replacement at no extra cost.

Contact Information

For questions or assistance, contact Frank Aggregate customer service at (517) 489-4326 or through our website.

Start a Return

Please contact support@frankaggregate.com with the information below:

  • First Name
  • Last Name
  • Email
  • Phone
  • Business Name
  • Order Number
  • Product Description
  • Product Photos