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Table of Contents

• General Return Conditions
• Special Conditions
• Return Instructions
  • For Parcel Shipments
  • For Freight Shipments
• Lost or Damaged Items
• Contact Information
• Form: Start a Return

General Return Conditions

• Returns are for unused items only, separate from warranty claims.
• Returns are subject to a 25% restocking fee, with initial and return shipping costs deducted from the refund, unless otherwise stated in writing.
• Factory orders that are refunded are subject to a 5% restocking fee, which will be deducted from the refund.
• Items can be returned for a refund, including sales tax, within 30 days after the order ships. Items must be unused to qualify.
• Clearance Sale items and items marked as Closeout, Clearance, Demo, Used, or Prototype are not eligible for returns.

Special Conditions

• Items returned without prior authorization, or returned damaged or not in “like new” condition, may be rejected.
• For financed orders, cancellations and refunds must be requested before the order is communicated to ship and funded by the finance company.
• Damaged items during transit must be noted upon delivery, and the shipment refused to qualify for a return or exchange. Frank Aggregate will assist in filing a freight claim.

Return Instructions

• Complete a Start a Return for both parcel and freight shipments.
• For parcel returns, secure the item in its original packaging, attach the provided return label, and drop off at the nearest FedEx or USPS location.
• For freight returns, secure the item on a pallet, attach the return label and Bill of Lading, and be present for the scheduled pickup.

For Parcel Shipments

1. Initiate the Return: Fill out the Start a Return to begin the return process.
2. Authorization: Wait for Frank Aggregate to authorize your return and provide you with a Return Merchandise Authorization (RMA) via email.
3. Prepare Your Package:
   • Re-package your item in its original packaging.
   • Securely tape the box to ensure it is properly closed.
   • Attach the return shipping label, provided by Frank Aggregate via email, to the outside of the box.
4. Drop Off: Take your packaged item to the nearest FedEx or USPS location for shipping back to Frank Aggregate.

For Freight Shipments

1. Initiate the Return: Start by completing the Start a Return.
2. Authorization: Await authorization and an RMA from Frank Aggregate, which will be sent to you via email.
3. Return Shipping Label: Frank Aggregate will provide a return shipping label and a copy of your return Bill of Lading via email.
4. Schedule Pickup: A pickup date and time will be scheduled with you (Monday through Friday between 2 and 5 p.m.).
5. Prepare Your Package:
   • Ensure the item is securely placed and strapped down on a pallet. Straps will be provided if necessary.
   • The product must not extend beyond the length or width of the pallet.
6. Bill of Lading: Print out two copies of the Bill of Lading provided by Frank Aggregate. Keep one for your records and give the other to the driver at pickup.
7. Pickup: Be present at the scheduled time for the pickup. The driver and you will both sign the Bill of Lading to confirm the pickup.

Lost or Damaged Items

• Report damaged items upon receipt or missing orders as soon as possible. Frank Aggregate will work with the carrier to resolve the issue, potentially shipping a replacement at no extra cost.

Contact Information

For questions or assistance, contact Frank Aggregate customer service at (517) 489-4326 or through our website.

Start a Return

Please contact support@frankaggregate.com with the information below:

• First Name
• Last Name
• Email
• Phone
• Business Name
• Order Number
• Product Description
• Product Photos